DELIVERY & RETURNS
Good care, right to your door.
We deliver to your door or to Pick-up Mtaani pick-up points for added convenience.
Delivery at a glance.
01
Order before 9:00am
Same day delivery where available.
02
Order after 9:00am
Next day delivery.
03
Upcountry
Please allow 1–3 days. Orders on Sundays and public holidays are processed the next working day.
We are closed on Sundays and public holidays. Orders placed on these days are processed the next working day.
HOW WE DELIVER
Choose what works for you.
We deliver to your door or to Pick-up Mtaani pick-up points.
- Pick-up Mtaani Lavington Mall: KSh 150; Mtaani CBD: KSh 250,Mtaani other locations: KSh 350.
- Super Metro: KSh 300
- Upcountry shuttle: KSh 400. You may include your preferred shuttle in the order note. If fee is higher we may request for a top-up.
- Door delivery prices are calculated from your address at checkout.
- Orders of KSh 8,000 or more qualify for free delivery where configured in Shopify.
If something isn’t right.
01
Unopened
Products with the original seal intact may be returned within 7 days of delivery.
02
Opened
If an issue appears after opening, contact us within 3 days with your order details.
03
After review
Refunds or exchanges follow receipt and review. We cannot accept change-of-mind returns on opened or used products.
